FAQ

Frequently Asked Questions

  • What is Pay Per View

    This is a paid video distribution service for adult content, where you can enjoy the movies of D2pass's premium monthly sites on a pay-per-view basis. You can purchase individual videos, making it ideal for those who only want to buy what they desire. Purchased videos can be streamed on HeyDouga for 30 days, and videos saved to V-RACK can be viewed indefinitely. For more information on V-RACK, please refer to here.)
    What is Pay Per View »

  • I lost my user ID and password.

    Open Password Reminder link below and enter your email address from the time of registration. We will send your registration information within 48hrs.
    Password Reminder form »

  • Can I find these movies elsewhere?

    You can also purchase movies from the provider's its site. If you purchase movies from a particular site, it may be better to purchase directory from their site.
    Inquiry Form »

  • Sometimes pont back is less

    Points are redeemed based on the actual amount charged, with a rebate ranging from 5% to a maximum of 30%. For purchases made with coupons or points, only the difference paid is eligible for points redemption. Purchases made for free are not eligible. Please take note.

  • Can I watch movies with my iPhone/Smart Phone?

    Yes, you can watch movies on iPhone, tablet and Android devices as well. However, you cannot download movies into your device. We recommend saving your purchased movies into V-RACK for unlimited viewing.
    See What is V-RACK for more details.

  • Do I get charged in Japanese Yen or American Dollars?

    The charges are all in US $.

Join / Cancel / Login

  • I lost my user ID and password.

    If you forgot your password, please enter the email address registered with us in the 'Password Reset Form', then check your email to confirm your password.
    Password Reminder form »

  • Can I change my user name and/or password?

    Registration information is managed by Allbright Information Services. Please contact Allbright with your username, password, wrong email address and the correct email address.

  • How do I have access to the member area?

    Please click on the Login button/link at the page top and login to the member area by typing in the login ID and password.

  • I cannot login.

    For login errors, try the following:

    1. If you copy and paste the login ID and password on the registration email sent to you, it'd be more accurate. Ensure you don't accidentally input any spaces.
    Password Reminder form »

    2. Please clear the cache of your browser, check the security and cookie settings.
    Common cause of login error. »

  • Are there any limits as to how many times I can access to the site?

    While your membership is active, you can access as often as you wish. However, if your login ID and password are used from multiple locations spontaneously, we'll ban the access for 24 hours to prevent potentially illegal use.

  • How may I cancel?

    The website is on a Pay-Per-View basis not a membership basis, so there's no need for cancellation. No additional charges will apply besides your purchase.
    If you wish to cancel from D2Pass itself »

  • I get an error message when I click Purchase/Join button.

    Please ensure to type in all necessary information accurately.

    When you create a password, use both alphabets and numbers in total of between 6 and 14 characters.

    Please check if the information like credit card numbers, expiry date, CVV number, and card holder's name is correctly input. In addition, please check with your credit card company if you cannot use your card online.

  • I cannot open the purchase/registration form.

    Please try the following:

    1. Download the newest IE from Microsoft. From the Help menu on the IE, open Version Information and check if "Cipher Strength" is less than 128bit. If so, upgrade it to 128bit with the link there.

    2. Open Control Panel > Internet Option > Change security settings and lower the security level to medium or lower.

    3. If you still cannot open the form, open Control Panel > Internet Option > Change security settings and unclick "Enable Protected Mode (requires restarting Internet Explorer)".

    4. If none of the above works, then temporarily turn off security softwares like Norton or Virus-busters.

Purchase / Refund

  • How can I purchase movies?

    A credit card is required for all purchases. The website uses the D2Pass Billing System, so if you're a D2Pass member (if you've previously purchased memberships of other websites using the D2Pass System), you can make a purchase by simply entering your password.

    Even if you're new to D2Pass, no need to worry! You can create your own D2Pass when you purchase for the first time. Please refer to the link below:
    How To Purchase »

  • Can I find these movies elsewhere?

    You can also purchase movies from the provider's its site. If you purchase movies from a particular site, it may be better to purchase directory from their site.
    Contact Form »

  • I can buy PPV movies in HeyDouag at other sites too?

    Some videos featured on HeyDouga are also available on D2Pass member sites. Please note that subscribing to Unlimited Streaming Plan may offer better value if purchasing videos from the same provider.

  • Can I have purchased videos sent to me by mail?

    On our website, videos are only available for streaming. Please note that we do not deliver products such as DVDs.

  • How do I get a refund?

    We will not refund unless the problem was caused by us or is obviously our fault.

Playing Movies

  • Is the video free to watch?

    Sample videos are all available for free viewing, but you need to log in to the site with a D2Pass account.
    For those who do not have a D2Pass account, please register from here.

    Additionally, you need to purchase each video to watch the full content.
    The videos sold on this site are all sold individually, and purchasing one video does not allow you to watch all videos freely, so please be aware.

  • System Requirements

    Windows

    OSWindows 7 / 8 / 10
    BrowserInternet Explorer 11 or later /
    FireFox latest version /
    Google Chrome latest version
    CPU2.4GHz and above DualCore Processors
    InternetADSL /
    CATV /
    FTTH(optical cable)
    Memory(RAM)1GB or greater
    Video Card128MB or greater

    Mac OS

    OSMac OS 10.10 or later
    BrowserSafari latest version /
    FireFox latest version /
    Google Chrome latest version
    CPUIntel Core Duo 1.83GHz
    Above processor
    InternetADSL /
    CATV /
    FTTH(optical cable)
    Memory(RAM)1GB or greater
    Video Card128MB or greater

    ※Please turn on JavaScript and Cookie.

    Smartphone / Tablet

    InternetWi-Fi
    DeviceiPhone 5 or later /
    Android with required OS
    OSiOS 8 or later /
    Android 5.0 or later

    ※The above environment is recommended but not guaranteed to work.
    Recommended Environment »

  • While streaming, the video playback is choppy.

    Please click on the Quality button right below the movie player, choose a lower number of bitrate and press Play. This should solve the problem.

  • Can I watch videos on iPhone/Smartphone/Tablet devices?

    Yes you can. But downloading is not supported.

  • Will I get access to unlimited viewing?

    You can use V-RACK for free to save your purchased contents for unlimited viewing. See What's V-RACK for more info.

  • Do I need a special software in order to watch movies?

    No, you just need internet connection and browser. See
    "System Requirements" for more details.

  • Unable to play the movie...

    You may not be able to play a movie properly in the following environment. If so, please try using another browser.
    - Android + FireFox , Chrome

Billing / Payment

  • What kind of credit cards can I use?

    We accept Visa, MasterCard and JCB.
    *Fraudulent activities of any kind will not be tolerated.

  • Do I have any other ways to pay other than credit cards?

    We sincerely apologize for the inconvenience but only accept credit cards at the moment. Bank transfers, checks, or webmoney etc. are not accepted. We appreciate your understanding.

  • How do I change the registered credit card?

    After logging in, please add a new credit card number via "Change Credit Card Information" and set it as the primary card. Then, delete the initially registered credit card number.
    ※ If you do not delete the initially registered credit card number, charges will continue to be billed to this card during automatic renewal.
    Customer Support »

  • When does my credit card get charged?

    When your credit card is charged could depend on how your credit card company handles payments. Please contact them for the exact date.

  • Do I get charged in Japanese Yen or American Dollars?

    The charges are all in US dollar.

  • How does the payment detail appear on my credit card statement?

    The charges for your purchases will be reflected as KINGSUMMIT. The site name or anything that'd indicate porn will not show up on your credit card statement.

Others

  • Can I sell my own contents?

    HeyDouga is recruiting those who want to sell their video contents.

  • Worried about persona inforrmation leaks?

    We utilize a secure protocol for transmitting data securely over the World Wide Web together with SSL (Secure Sockets Layer) technology on Identity and Billing Information.

    You can enhance security by setting a password different from those used in other services.

  • What is your support system like?

    Customer support is handled by Allbright Inc.
    Customer Support »

  • Operating company information

    Operating company: KINGS SUMMIT LLC
    Address: Georgiou Griva Digeni 94, Flat 10, 3101, Limassol, Cyprus

  • Other inquiries

    On our website, the contact point varies depending on the nature of your inquiry.

    If you forgot your password
    Password Reminder Form »

    Card payments, login, general inquiries regarding system requirements, etc.
    Customer support »

    For those who has movie contents to sell.
    Selling movies »

    Still cannot find the answers?
    Customer support »

Help